Frequently Asked Questions

How do I use a discount code?
To use your discount code, please follow these steps:

Select the items you wish to order, then click the green "Payment" button.
You will be redirected to the next page—the customer information page—where you will need to fill in all the required details.
In the top right corner of the screen, you will find a "Discount" input box.
Enter your discount code into the box, then click "Apply." Once you see the corresponding discount reflected in your order details summary, please confirm that the discount has been successfully applied and is active.
What is your return and exchange policy?
For information regarding returns, please refer to our "Return Policy."

Our customer service team is available 24/7. We will respond to your inquiries as soon as possible.

How do I initiate a return?
For further assistance, please contact us via our customer service channel at service@fcjqzl.com.

What is your order cancellation policy?
You may cancel your order on the day it was placed, provided you do so by 11:00 AM (PDT; GMT-7). We cannot accept any cancellation requests submitted after this time. To cancel an order, please contact us by sending an email to service@fcjqzl.com.

Is it safe to order online?

Yes. We utilize the widely adopted SSL (Secure Sockets Layer) protocol to safeguard the transmission of all credit card details and personal customer information submitted through our online store.

Is it safe to use my credit card on your website?

To ensure the security of the payment process, our website employs a trusted and reliable online payment gateway provider to handle all credit card transactions; all associated data is stored using AES-256 encryption technology.

Will my personal information be kept confidential?

All information you share with us will be kept strictly confidential. We will never share, rent, or sell your personal information without your explicit consent, unless expressly required by law.