Transport policy

Delivery Policy

When will I receive my package?

All orders will be shipped from our warehouse within 5 business days of the order date. Your package will typically arrive within 10 to 20 business days after the shipping date; the exact delivery time depends on the courier service's capacity and your specific region. We sincerely apologize for any delays your package may experience due to customs clearance or inspections, or for any delivery delays caused by the courier service provider.

How can I track my order?

We will provide you with a tracking number when we send you a "shipping confirmation email". You can use this number to track the shipping status of your order by visiting http://www.17track.net/.

What is the shipping cost?

We have a uniform shipping rate for all destinations worldwide, which is US$2.99 (USD).

Which countries/regions do we support shipping to?

Currently, we support global shipping. However, if your country or region falls outside our logistics service coverage area, we will notify you immediately and make appropriate adjustments to your order. For more information regarding our list of shipping destinations, please contact us via email at service@fcjqzl.com.
How can I change my shipping address?

You can only change your shipping address before 11:00 AM (PDT time zone, GMT-7) on the day you placed your order. To request an address change, please contact us via email at service@fcjqzl.com.
Can my order be delivered to an address different from my credit card billing address? Yes, that's possible.
How will my order be delivered?

Orders are only shipped on weekdays (excluding public holidays). If you place an order on a Saturday or Sunday, it will be shipped on the following Monday.